Technosoft Insider | February 2016

As you may heard, the simplest way to grow customer base is to keep your customers. Empowering employees at all level to enable them providing excellent customer service is the key to build a solid customer base. In this edition of Insider, we shared the significance of CRM in providing service differentiation, enforce on-brand experience that boost customer loyalty and propel your organization to leap through and compete beyond price. As the cloud technology gets more mature, Software as a Service (SaaS) is increasingly become a no-brainer choice of businesses. However, another untapped advantage of cloud technology is for disaster recovery. Cloud technology enables easier, cheaper and faster way to provide redundancy for your on premise systems compared to setting up your own secondary data center to grow customer base . The second article we presented in this edition is about utilizing Azure as Disaster Recovery Service.