Omnichannel represents an evolution in customer service that empower customers to interact with the brand by any media channel or devices. Consumers can all be fine regularly switching from e-commerce website to a smartphone, to a physical store, when connecting...
Omnichannel offers a suite of capabilities that extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat and SMS. Growing your business starts with looking after your...