by admin | Nov 19, 2025 | Newsletter
Behind every great service experience is a great team.This week focuses on empowering people and processes with Copilot and AI-driven tools. Boost rep productivity and effectiveness Help teams resolve issues faster by using Copilot to summarize cases, recommend next...
by admin | Nov 12, 2025 | Newsletter
Lead the service transformation using Copilot and AI agents that work across touchpoints. Combining AI with human expertise boosts efficiency, enhances experiences, and frees teams to focus on what matters most. Achieve more with agentic service : Make every...
by admin | Nov 5, 2025 | Newsletter
In today’s fast-changing business environment, customers expect more than just quick responses — they want personalized, connected, and consistent service experiences across every channel. However, many organizations still struggle with disconnected systems, manual...
by admin | Oct 29, 2025 | Newsletter
In today’s competitive market, businesses need more than just customer data. They need insight, automation, and agility. Many companies still depend on outdated CRM systems that slow them down, create data silos, and limit visibility. If your current CRM no longer...
by admin | Oct 22, 2025 | Newsletter
The financial services industry (FSI) — from banking and insurance to multifinance — is transforming rapidly. Customers expect more personalized experiences, faster responses, and consistent interactions across every channel. To meet these expectations, institutions...
