Behind every great service experience is a great team.
This week focuses on empowering people and processes with Copilot and AI-driven tools.
Boost rep productivity and effectiveness
Help teams resolve issues faster by using Copilot to summarize cases, recommend next steps, and draft responses across tools such as Microsoft Teams and Outlook.
Improve workforce supervision and coaching
Equip supervisors with real-time dashboards, conversation insights, and key metrics needed to monitor performance and trends, manage staffing needs, and coach in the moment. Drive both efficiency and continuous improvement.
Simplify the case management lifecycle
Create, update, follow up with customers, and close cases automatically with the Case Management Agent for Dynamics 365 Customer Service. Reps spend less time on manual work and more time solving problems.
Optimize field service in real time with AI
Help dispatchers and field techs create work orders, optimize schedules, and inform customers with Copilot and agents now in preview in Dynamics 365 Field Service. Also, connect field operations with your contact center for faster issue resolution and more unified experiences.
➡ Next week, see how to drive true efficiency and build a connected service ecosystem.